Warranty Information
Shipping Information & Return Policies
We ship via UPS Ground. Packages normally take 5-6 working days to arrive, once they leave the warehouse. (see map below)
All orders ship out from the warehouse within 10 days. (excluding weekends and holidays)
If you need your order quicker please call our order line for a shipping cost. Mon-Fri. 9am-5pm PST 866-750-2628
We can ship outside the continental United States. Special shipping prices will apply. We use the USPS.
A $7 handling fee is applied to all orders.
Package Tracking:
If you ordered over the internet and provided an email address, the UPS tracking information and scheduled delivery date will be sent to you by UPS. (Please allow 2 business days to receive your email from UPS)
Please note: If you will not be home on the scheduled delivery date please leave a note with instructions for the UPS delivery Man as to where to leave it. (maybe at a neighbors house if you do not want to leave it outside) UPS will only attempt to deliver it 3 times before shipping it back to us. UPS phone # is (1 800 742-5877)
If your order is being shipped US Mail there is no package tracking
More About Shipping
Dr Teak.com ships to all of the United States, Alaska, Hawaii and Military Addresses and all international address.
Everything but the continental United States orders are shipped via the United States Postal Service and additional fees may be applicable. It is important to note that U.S. Postal service packages are untraceable.
UPS cannot deliver to P.O. Boxes, If you have a P.O. Box listed as your ship to address it will be shipped via the United States Postal Service. (please note: this may delay the shipping time. There is an extra $10 handling charge for all orders that ship VIA USPS.
Overnight, Two-Day, Third Day Shipping, please contact us as shipping and handling will vary. Please provide the shipping address and items you want to order.
Orders within the continental U.S. are sent via UPS Ground by default. Orders shipped beyond that realm default to U.S. Postal Mail.
All orders are processed within 24hrs. and shipped UPS Ground Excluding Weekends and Holidays. However, we are required to ask that you wait 7-10 business days for delivery within the continental U.S.
*Please be advised that mail order items do not incur taxes unless you are ordering from our home state of California.
If you have any questions please call during regular office hours. All policies are subject to change without advanced notice.
Returns and Exchanges
Refund and Exchange Policy
- Returned items may not used, washed, altered or damaged and must be suitable for resale.
- If the cover has been taken out of the box and left on the furniture overnight, the cover is not returnable. If you are unsure of the look or size, please keep the cover in the box and inside.
Return Shipping
When returning an item we suggest you use a traceable form of shipping whether it's by UPS, FedEx, Airborne Express, US mail, etc. The package being returned is the customer's responsibility until it reaches our warehouse. Customer is responsible for all costs and will need to authorize the shipping charge to your card or send payment for us to ship the exchange back to you.
Please print the Return form PDF, fill it out and include it in the box with the covers you are returning.
- General merchandise exchanges will be subject to the actual shipping cost for exchange.
- Please allow 2 weeks for exchanges or credits.
- Returns will be credited back to the card it was charged on. Credit will be for merchandise only and will not include our original cost for shipping.
If you have received an item that was damaged, defective or not what you ordered please call Monday - Friday during the hours of 8:00 am to 5:00 pm California time or email us. Please do not return items that were damaged, defective or not what you ordered without first contacting us. If merchandise is received damaged please save any boxes for possible inspection by UPS.